Looking for a plumber in Melbourne?
More importantly, are you looking for a swift, reliable, competent, experienced, and licensed professional in Melbourne?
Finding good contractors isn’t as straightforward as it appears, especially given how easy it is to make promises to potential customers without delivering on them. And unfortunately, while the basics of piping are essentially consistent, the quality of workmanship often is not.
This is especially relevant in terms of the emergencies, where you need to find a provider you can trust. To help you find the right plumber near you, we’re systematically breaking down the anatomy of how to hire quality providers in Melbourne.
Finding the best plumber near you in Melbourne
If you want to choose the right plumber, you’ll need to break it down and focus on the most important steps. It’s always better to focus on multiple criteria rather than just one or two strong points.
A company might be able to stand out on price, reviews, products, experience, warranties, or technology. But the best services will excel across numerous categories. Don’t let a small handful of impressive details overshadow missing qualifications that can make or break your decision.
The following list outlines what you need to think about if you want to find the right plumber near you in Melbourne.
#1 – Ownership and staffing
Ideally, family-run services tend to be more efficient and reliable than service providers that are not local. This is often largely because they have more skin in the game and have a personal reputation to maintain. There are also fewer hassles in terms of management and coordination as there is usually more trust among family members and carefully selected staff.
Another point to consider here is the number of professionals that are at hand. Despite the feedback and promises made, a one-man operation is not nearly as good compared to a bigger team of people. Smaller companies can be unreliable and miss deadlines due to overbookings and poorly estimated completion time frames. Larger teams will usually have better processes, more combined expertise, and the ability to get things done swiftly and effectively.
#2 – Social proofs and testimonials
Nothing quite compares to social proofs and testimonials. In the modern era, no longer can service providers get away with poor service, at least not without other people hearing about it.
Customers will immediately post negative reviews if this happens. And a significant amount of negative reviews can truly ruin any business endeavour as others take to the internet to do their research on a “plumber near me in Melbourne”.
Generally, anything above 4.5 stars is likely to be reliable and trustworthy. But the best providers will have 4.8 stars and above. And the very best providers will have social reviews of 4.8 stars and above on multiple platforms. This is a very powerful sign of a good service. The total number of reviews is also relevant here: it’s harder to get a higher rating when the number of reviews increases.
#3 – 24/7 emergency response
Most people like to establish a relationship with one contractor that they can rely upon for years to come. But there is little point in settling in with a plumber who does not provide 24/7 emergency service with a maximum wait time. The emergencies can happen at all hours and need to be resolved immediately and reliably.
Make sure that the 24/7 service operates 365 days a year or close to it so you are truly covered. Again, it is unlikely that smaller companies with only a few people employed will be able to maintain a reliable 24/7 emergency service.
#4 – Service offering
Ideally, you will want a company that offers a wide range of services to meet a variety of your needs as the years go by. These services could include:
- Hot water inspection, service, and installation
- Leak detection using sophisticated technology
- Drain camera inspection
- Blocked drain repair
- Pipe relining
- Bathroom renovations
- Gas plumbing services
- Fireplace installations
- HVAC installation, service, and repair
- Gutter cleaning
- CO testing
- Plumbing inspection reports
- Pressure limiting valve
- Hydro jetting
- Backflow testing
- Residential, commercial, and industrial projects
Choosing a contractor that offers a lot of services is a great way to save money. You can take care of your gas, hot water, air conditioning, piping, and drainage requirements through a single service. They may also offer maintenance and testing of these products as needed.
#5 – Licensing and registration
It goes without saying that any business you hire should be licensed and registered to perform work in your home. Otherwise, they could be an illegal operation. At best, they are likely to be very inefficient. You can check for the Australian Business Number (ABN) at the bottom of the company webpage as a preliminary check.
Piping in Melbourne is governed by the Victorian Building Authority (VBA). This authority divides this industry into 10 classes of plumbers and five classes of speciality plumbers. So licensing can be misleading in one sense. Ask yourself if the service provider has the correct licence for the specific task at hand. Special licenses are needed for HVAC units and for gas fitting.
The best service providers will go one step further than licensing and will also be members of Master Plumbers Australia. This association was established all the way back in 1891 and sets a high bar in terms of plumbing standards.
#6 – Compliance with international standards
There are basic plumbing codes that must be adhered to in Melbourne on top of licensing requirements. But a step beyond this are the international standards that are not mandatory but really attest to the quality of a given business. These standards relate not only to piping but to areas including business management, sanitisation, customer relationships, and more.
One example of this is ISO 9001. It is an international standard used in over 170 countries relating to the quality of management. This standard assists customers to get consistent and reliable services from the provider. ISO 14001 provides for enhanced environmental management to increase sustainable services. JAS ANZ is active in over 120 countries and is an assessment body that assesses the relevance of the certifications themselves, making it an added form of security.
If you find a service provider in Melbourne that is accredited through an international organization, it’s definitely a major advantage. Aside from the substance of the certification, it shows that the company is willing to go above and beyond ordinary procedures to offer an enhanced standard of service to customers.
#7 – Philosophy and ethos
This is a little less tangible than all of the other elements listed above. But check out the About Us section of a given webpage to see what the philosophy of the company actually is. There are many questions you can ask to get a sense of the philosophy and culture of the service provider:
- Do they seem like a company that cares for customers?
- Do they actually have a written out ethos in terms of their daily affairs?
- Did they put a lot of thought into designing a good website that reaches out to customers?
- Do they focus on large or small clients?
- Are they local and friendly or professional and corporate?
- Do they have a clearly defined work execution process?
- Do they have a clearly defined quotation process?
- Do they seem eager and enthusiastic about doing this type of work?
- Do they project a coherent and consistent message?
You can also get a good sense of a service provider by calling them up and seeing what they are like on the phone. If you’re waiting until the next day for a callback, they don’t want or need your business. Keep chasing a service like this, and they could take you on but fail to prioritise you, meaning your new project can get delayed or your problems won’t get resolved in time.
What are the different classes of plumbers in Melbourne?
In total, there are 10 major classes that you can turn to in the event of an emergency. These main classes are:
- Fire protection
- Irrigation (non-agricultural)
- Mechanical services
- Refrigerated AC
- Type B gasfitting
- Water supply services.
The specialised classes of plumbers will include Type A Appliance Servicing, Type A Appliance Conversion, Type B Gasfitting Advanced, Backflow Prevention, and Thermostatic Mixing Valve. You should ask your service provider what jobs they are licensed to perform and to show proof of such licensing requirements. This will ensure they are not operating illegally and that you get a superior quality of service from a licensed provider.
Another item to keep in mind here is that a licensed professional is required to hold insurance for each class of work that they do. This insurance protects customers in the event that a job is poorly executed. Just because a professional has general insurance does not mean they are automatically covered for all the work they provide, especially if the work is specialised.
How else can I choose the right plumber near me in Melbourne?
While the main points are outlined above, there are some other elements to look out for. Ideally, the provider will offer a lot of payment mechanisms as well as flexible payment modalities. This makes it easier for customers to pay and to maintain their own financial affairs.
You may also want to take the price into account. This is not that big of an issue for minor difficulties like unclogging a drain, fixing a leak, or installing a faucet. These prices are usually quite standardised, usually between $120 – $250 for minor jobs. You will incur a callout fee and an hourly rate. But for larger projects, like piping a house or installing a hot water heater, it increases in relevance substantially.
When you have selected an expert, take note of how long it took them to answer your call, how swiftly and concisely your queries were answered, and if they arrived when they said they would. These are highly telling signs and are far from trivial.
Choose Reed Plumbing
To make things easier on yourself, just get in touch with a service that meets all of the criteria listed above. Reed Plumbing & Drainage Solutions:
- Has over 20 registered and 4 licensed, experienced and dedicated professionals
- Is 5 Star rated on both Google and Facebook
- Runs a 24 hour emergency response service 365 days a year
- Provides a large range of services
- Is licensed, registered, insured, and a member of Master Plumbers Australia.
- Is internationally certified in ISO 9001, ISO 14001, and AS/NZS 4801
- Has a strong philosophy based on innovation and customer satisfaction
We are family-owned and excel across the board in all aspects of piping. You won’t be disappointed if you choose us as your service providers in Melbourne.
Get in touch. We are available 24/7, 365 for an immediate response on 9331 6633.
Hire a Good Plumber in Melbourne
The factors that make an excellent plumber include a considerable portfolio of services, five stars Google ratings, as well as being easy to communicate with.
At Reed Plumbing and Drainage Solutions, we are fully licensed and certified, have more than 15 years of experience.
We are experts in all areas of plumbing, so give us a buzz and we’ll able to discuss the options with you to find the best solution in the quickest time.